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Frequently asked questions

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Before contacting us, take a look at our frequently asked questions. You may immediately find the answer you are looking for regarding our hours, appointments or basic services.

For better service and to avoid unnecessary waiting time for your pet, we recommend booking an appointment before your visit.

Of course, in case of an emergency, you can come without an appointment. If you don’t mind a possible wait, we also accept walk-in cases.

We have a mobile phone that is answered outside of working hours, so we can guide you over the phone. We will let you know whether the situation requires immediate veterinary care or if it can be safely handled later.

Yes, there is parking available right in front of the veterinary clinic, making it easy for you to park and bring your pet in without hassle.

Of course! We are always happy to answer your questions and provide guidance. If we determine that the case requires an in-person examination, we will let you know so you can schedule your visit.

Unfortunately, we do not treat exotic animals, as they require specialized care. However, we collaborate with an external veterinarian experienced with birds. If you wish, we can help arrange an appointment after a phone consultation.

We understand that many dogs and cats struggle during their visits. We can suggest desensitization strategies to help your pet become familiar with the clinic and the visit. Additionally, there are mild calming treatments that can be administered at home—always under our guidance—to make the experience more comfortable for everyone.